FAQ Bubble

Got questions? We've got answers.

Search the player help library for gameplay, currencies, verification, purchases, VIP, and legal rules. Every route below points to a real page in the app.

Getting Started

New to SweepEbble?

What is SweepEbble?

How old do I need to be to play?

Who can play? Are there state restrictions?

How do I create an account?

Can I have more than one account?

How do I get Sweep Coins without purchasing anything?

Gold Coins

Entertainment Credits

What are Gold Coins?

How do I buy Gold Coins?

Can I get a refund on Gold Coins?

Do Gold Coins expire?

Can I earn Gold Coins for free?

Sweep Coins

Promotional Entries & Redemptions

What are Sweep Coins?

How do I earn Sweep Coins?

How do I redeem Sweep Coins for prizes?

Can Sweep Coins expire or be transferred?

Why do I need to verify my identity to redeem?

Are prize redemptions taxable?

How does the AMOE mail-in process work?

Gameplay

Games, Spins & Trails

Are the games fair? How are outcomes determined?

How does Spin with Sage work?

How does Trails of Treasure work?

How does the Daily Bonus work?

What is Sunny Sundays?

What are Free Spins?

VIP & Bubbles

Progression & Rewards

What are Bubbles?

How many VIP tiers are there?

How do I earn Bubbles?

What do I get when I level up?

Can I lose my VIP tier or Bubble count?

What do the sub-level names mean?

What is VIP Chat and how do I access it?

Account

Settings & Management

I forgot my password. How do I reset it?

How do I update my account information?

How do I take a break or self-exclude?

How do I close my account?

Why was my account suspended?

Legal & Compliance

Rules & Policies

Is SweepEbble gambling?

Where can I find the official rules and legal documents?

How is my personal data used?

How are disputes resolved?

Who operates SweepEbble?

Where can I find responsible play resources?

Still need help?

Open a real support ticket, adjust account settings, or review the formal legal documents.

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